Royal Cambridge Hotel

location in paddington near all attractions room could have been a bit larger

Exceptional

Large room with all basic necessities available Very poor wifi connection

Exceptional

Clean No vending machine

Exceptional

Tiny room though it had everything I needed and even a fan if wanted.Nice shower facilities. It was fine for an overnight stay.Staff at front desk are always particularly helpful.

Room was clean and in an exceptional location. 3 min walk to Paddington station. Staff were friendly and helpful.

The reception staff were friendly and helpful Small run down rooms

Location was good and staff was friendly Room was extremely small

Dear Sir/Madam, I am writing to formally complain about our recent stay at the Royal Cambridge Hotel and to request a full refund due to the unacceptable condition of our room and the poor level of service we received. From the moment we arrived, our experience was disappointing. Before we could even check in, we had to search the hotel to find a member of staff to assist us. After spending time travelling around London, this was not the welcome we expected. When we entered our room, it appeared that it had not been properly cleaned at all. It felt as though only the bed had been changed, with no attention given to the overall cleanliness of the room. Behind the door, we found a broken glass straw. This posed a serious safety risk and could easily have caused an injury if either my partner or I had stepped on it. I have attached a photograph as evidence. The shower was absolutely filthy and looked as though it had not been cleaned for a considerable amount of time. I have attached photographs showing its condition. In addition, there was makeup and fake tan on one of the pillowcases. We attempted to contact reception several times to request a replacement, but no one answered the phone. As a result, we had to remove the pillowcase and sleep without one. The towels provided in the room also smelt strongly of cigarette smoke, as though someone had been smoking while handling or folding them. This was completely unacceptable and further reinforced our concerns about the hotel’s hygiene standards. Throughout our stay, our attempts to contact reception went unanswered, leaving us with no way to resolve these issues while we were at the hotel. Overall, this was an extremely disappointing experience. The poor standards of cleanliness, the lack of customer service, the potential safety hazard we encountered, and the condition of the room fell well below what any paying guest should reasonably expect. We could not wait to leave the hotel.

Location Shower was blocked , but I told the staff and they said sorry and thank you

Good location, rooms pleasant Nothing

Value for money, clean and comfortable with air condition in room. Great for summer! Superb location near Paddington Station and Kensington Gardens. For Muslim travellers, quite a few Halal food outlets nearby. It would be better if the room is provided with a mini fridge.

The only thing that was ok was the location. DO NOT STAY AT THIS PROPERTY. Upon arriving at the hotel, there was no one available at reception. The reception area was full of guests waiting to check in, and despite repeatedly ringing the bell and attempting to contact the property by phone more than 20 times, no assistance was provided. We eventually located a member of staff ourselves, who made us feel as though we were an inconvenience rather than valued paying guests. Unfortunately, the issues did not end there. The room was in an unacceptable condition. It appeared that the only item that had been changed was the bedding. There were flies on the curtains, the floor had not been vacuumed, and the bathroom was dirty. To make matters worse, the towels smelled strongly of cigarette smoke. When I raised these concerns, the receptionist stated that we should have reported the issues immediately. However, this misses the point entirely. The room should have been properly cleaned, inspected, and fit for occupancy before we were permitted to check in. As paying guests, we should not have had to identify and report basic cleanliness issues that should have been addressed as part of standard housekeeping procedures. I am extremely disappointed by both the condition of the room and the rude and unprofessional manner in which staff handled our concerns. The standard of service provided fell well below what any guest should reasonably expect. I look forward to receiving your response and an explanation as to how this situation will be addressed. Should I not receive a satisfactory response, I will have no hesitation in escalating this matter further and pursuing any remedies available to me under my consumer rights.

Clean with air conditioner, good location, good staff

Exceptional

Very good

The location was great and the room was clean. Although the room was clean, the binding on the shower glass was worn and didnt look great. Also the cold tap didn't dispense cold water, it was very warm.

Great location and staff were friendly. The room was clean and fresh! Nothing.