Seven Dials Hotel

The location is fantastic ! We visited during the heatwave. A week before we arrived, I was going to cancel and book a hotel with advertised A/C, however one of the most recent reviews said the A/C was a lifesaver, so I kept the booking. Big mistake. There are A/C units is the room, but they were essentially non-functional. Ours kept turning off and giving an error every 30 minutes or so. The worst part was the staff response; we talked to the ladies at the front desk multiple times who kept saying they would have someone come look at it, until finally (on the third day), the lady kind of snapped at me, said they don’t even advertise A/C (true) and said we just had to “cope”. So, don’t listen to other reviewers. If it is hot, this place feels like hell. It was so hot my kids were sleeping with wet towels over them. The window to our room faced two other taller buildings, so no wind either. It was an oven, my kids couldn’t sleep, so we spent most of our trip exhausted, grumpy, and sweaty. The family room was tiny. There are three beds shoved in close proximity with barely any room to get around. If it weren’t for the under the bed area, there’s no way four suitcases could have fit. And that’s not even the worst part. The bathroom is minuscule. I’ve seen bigger coffins. There is no counter space for any toiletries, and there is zero room to manage things like getting dressed.

The location and they had a minibar (essential for us with a kid) It’s expensive in relation of what they offer, the facilities are old, they are not prepare for the heat, they just had a fan in the ceiling and it was very bad, the windows didn’t open completely and some of the rooms are in the basement so no windows. Sadly our experience was overshadowed by a very disappointing incident: My parents-in-law deliberately left a white plastic bag containing souvenirs (keychains, magnets, tote bags and postcards) next to the refrigerator in their room on the morning of 20 July so they would not forget it when packing before check-out. Housekeeping serviced the room that afternoon. On the morning of 21 July, before checking out, they discovered that the bag had disappeared. We reported the incident immediately (The receptionist told us that the bag may have been accidentally thrown away by housekeeping but explained that the rubbish had already been collected the previous evening, so it could no longer be checked.We also waited in the hope of speaking to the housekeeper, but we had to leave at 9:00 a.m. to catch our train before she arrived) and contacted the hotel several times afterwards. The hotel investigated but was unable to explain what happened. Instead, we were repeatedly told that we “must have left the bag somewhere else”, despite our explanation of the timeline and the fact that the bag had been intentionally left in the room before housekeeping entered. We understand that mistakes can happen. What disappointed us most was not only the loss of approximately £100 worth of souvenirs collected throughout our trip to Paris, Rome, Madrid, Porto and London, but also the lack of accountability and the refusal to consider any form of compensation despite the circumstances. We hope the hotel reviews its procedures for handling guests’ belongings and similar incidents in the future.

Great location and friendly staff Our room got extremely hot and once you open the windows, it’s pretty loud.

Location was fantastic. The receptionist was very disinterested and unhelpful when I arrived. I arrived at 2pm, one hour before check-in at 3pm. The receptionist did not bother to see if my room was available for an early check-in, she just said I had to go away and come back at 3pm. I asked if I could leave my bag: she said "Yes" and pointed at a pile of bags in a very unsafe public area; I chose to keep my bag with me and left. The WIFI was terrible and I could not get a signal on my phone from inside my room.

One of the drawers in the room had not been cleaned.

Clean, excellent location Air conditioner was broken, it was so hot and stuffy in the room we couldn’t get comfortable. Asked for a fan and was told they would bring one up, they never did. Pillows were horrible.

Air conditioning was broken, fan in room wasn't up too much

The location The room was VERY small, dirty towels. Air conditioning unit that didn't work

Shower head could not stay attached, AC did not work. Extremely hot and stuffy

Location Very tiny room for 2, no AC . It was extremely hot In London.

A towel had holes and AC only worked few hours.

everything

Location superb. Simple, basic, clean room. Basement room was quite stuffy despite the ceiling fan.

Location is perfect for sightseeing . Friendly staff. Allowed early check in. Smaller room than expected. Street front rooms are extremely noisy. Air conditioning was set by the staff and didn’t run enough during the day and evening to be cool and comfortable to sleep at night.

bathroom is too small and we need kettle

Excellent location and friendly staff. The room is neat with daily house keeping. None!

GREAT Location! Near theaters, restaurants and night life

The Hotel has an elevator. Reception 24 hours. Everything was ok

The room was clean and comfortable. It was small but perfect for one person. I didn't experience any noise from the streets. There was even a little fridge in my room which was a super addition to keep some water and breakfast yoghurt. The bathroom was quite small, a bit hard to move around. But not too big of a problem.

It was so close to the theraters and all of the places I wanted to see in London. A real pleasure. I could not open the window or find the aircon remote so the room felt a little stuffy