Sanctuary Hotel New York

Will be going again and Enjoying all the amenities

Great location, clean, and beautiful decor. The rooftop restaurants were delicious and convenient. Really enjoyed those. Everything was better than expected except for the breakfast. Quite disappointing for the price and ran out of food. All in all would definitely stay here again, just skip the breakfast.

The staff is wonderful, very helpful and kind. The room itself is a bit shabby -- outlets did not work, shade on the window was frayed, outer shade was broken (though the staff fixed it once it was pointed out), drawer on bedside table kept opening and wouldn't stay shut. The location is perfect for midtown. Patrons should also know that the rooftop bar is a business and space is not widely open to hotel patrons who aren't dining. You can sit at the bar and have a drink, but most of the area is reserved for the business.

There are many, many off brand midtown hotels that are fine and cheap, this is one of them.

I had to pay a destination fee that wasnt disclosed during booking. I was given a $25 voucher that couldn't be redeemed the day of departure. I was told I would be upgraded and I asked if I could get a double bed I got it but it wasn't an upgraded room. The rooms were super small. Front desk not very friendly.

Perfect location if you are seeing Broadway shows. Nothing

Quiet hotel in an excellent location. Small but well designed rooms. Will definitely stay again

Not bad the air conditioning to much or too low and so many noises in the room I tried to contact them many times because I forgot my sunglasses there and they never replied me

The elevator went out of service during my stay but otherwise it was very pleasant and helpful staff!

Emplacement is great!!! Close to Metro's lines, time square, 5th av, broadway, central park... Just great. The cleaners are really good and nice. Room is really too small for 2 people. Impossible to open 2 suitcases, cannot close the WC door... The matress is a disastre... old, uncomfortable, U shap... Back pain guarranty!!! Must be replaced.

I noted 39 dollars were charged after the check out. I asked the hotel and hotel said it’s for beverages. We brought our own water and drinks and didn’t consume any drinks. I sent a message and email to hotel but they didn’t reply back to me. Quite disappointing.

Rooms are small, but would expect so in NYC, very well equiped for the size. Location right near Times Square. We had a great stay and would come back next time we are in the city.

Didn't appreciate how loud the staff are in the hallway in the morning. Also, they got every order wrong on room service and one morning there was curdled cream for coffee. Housekeeping will clean daily.

We loved our stay! The staff was super friendly and the location was very convenient to everything in Midtown. Will definitely stay again.

Very good location, friendly staff, and professionally managed. However, the room is not well soundproofed, so outside noise can be heard easily.

Location was excellent. We were in NYC on holiday so was fantastic to be so close to Times Square and surrounds Our room was well appointed but very small We really enjoyed the rooftop bar and eatery and the $25 per room per day voucher was a lovely treat We did not eat breakfast with you The rooms were very small and by the time you had "moved in" with big suitcases it was difficult to move around.

The location was great l, sizes of rooms for 2 beds were pretty good for an nyc hotel! The rooms and the beds were the worse! My entire stay I had to look out at a concrete wall, the beds were on the floor and hard as a rock!

Exceptional

👍

We enjoyed how close to everything we were.