Extended Stay America Select Suites Newport News I-64

Our reserved hotel room had been sold to someone else. And we only found out about this two hours before checking into the hotel.

The rooms were clea

Staff was picking on us making us feel uncomfortable and gave us mess up rooms with no blinds

Put us in a room no curtains no microwave and toilet mess up

Didnt get any clean towels like the other ESA's where you can go exchange towels had the same towels the whole time we were there went and bought our own dishes and cookware. They charge you for dishes and cookware $39.99 for cookware and $19.99 for dishes.

Plumbing problem the entire stay. I was told we couldn't receive a refund ifwe checked out early.

Never stayed just was charged

Bathtub wouldn’t drain, roach in bathroom, bedbugs in bed. We did not stay the night and found another hotel nearby. Staff was nice and tried to be as accommodating as possible.

Room was nice and clean. Replacement Towels aren't free.

Rooms were poorly maintained. Lots of broken furniture. Kitchenettes weee sparse and had no plates, silverware, pots/pans, or other utensils. Had planned on staying for 11 days but o oh stayed one night. Did not feel safe. Lots of noise from other guests in the middle of the night.

Pool is cemented over (advertised as having a pool), non-existent continental breakfast (advertised as serving breakfast), distinct odor throughout the building, bathroom faucet was backwards (not the end of the world but communicates about the level of attention given upon installation), and pull out couch had crumbs on the mattress when we unfolded it (other than this, room was adequately clean). Hallway fire alarm was chirping (like the home ones do when needing new battery). Told clerk (didn’t catch his name but long blonde-brown hair) at front desk upon getting settled in at 5pm. Continued to chirp and asked for an update at 8pm. “I’m working on it” was the reply. Upon return at 9:45pm fire alarm still chirping. Went to front desk to speak with attendant and Ruben was working. “It isn’t here in my notes, but I’ll come up and check it in just a minute.” Ruben took care of the fire detector and it did not chirp for the rest of our stay! He is the only reason this is not a 1 star review.

The staff was amazing

Not a good experience what so ever. I left the hotel crying.

The pace has a roach issue and had at some point a bed bug issue. They won't provide towels unless you pay, well extra. The rooms were semi clean, found old bread on the floor. Was told they only clean rooms but every 14 days, how sway. But anyway my family and i made due being the fact that either the hotel or expedia would not allow change or refund...is what it is, was not there for the hotel.

Full of flies it smelled clientele not good

The property wasn’t bad but in side the hotel was filthy the rugs hadn’t been cleaned you had to pay for clean towels no one came to clean the rooms the bath tub creaky when you got in the shower I thought it was going to go down into the room beneath me

It was at the moment convenient for overnight stay. It was nice and could've been nicer if upstairs weren't so loud throughout the night

Absolutely nothing like the pictures. Rooms have only beds, and nightstands. No couch, no desk, no chairs. The existing furniture is broken, faces of drawers hanging off. Everything had at least one cigarette burn including all countertops, furniture, blankets, and the fridge. The place has a smell to it, typical of a bulding heavily smoked in. The front desk was rude, didnt even greet us for 10mins despite being right behind the wall behind the front desk.

A majority of the outlets throughout the room did not work, there was a roach in the bathroom, the pull out mattress had springs popping out of it and was extremely dirty, the television didn’t work, there was something sticky all over the bathroom floor around the commode, the room had been doused in some sort of cleaning scent that was too strong to handle when first entering. The front desk lady was nice but the actual room was horrendous.

very noisy