The Giacomo, an Ascend Collection Hotel

we had a wonderful time staying in this hotel. The room was clean and Staff was great. The only thing that I can complain about is they ran out of creamer for my coffee was a disappointment for me but otherwise everything was wonderful

Great staff

The location is very good for visiting Niagara Falls. The room was nice, but dark. When we arrived the elevators weren't working - which is not good when you're in a high rise. Thankfully, we were on the second floor. Breakfast was fine as well.

Had to clean the whirlpool tub before we could use it. And the lounge to watch the fireworks is very small. And I’ve never had a hotel tell me they couldn’t print me a receipt upon checkout.

The bigger issues were the smell, the dust, and the carpets. The room didn’t feel properly cleaned. Dust was everywhere; even inside the drawers, where it was so thick it looked black. The fridge handle was dirty, and even the bedsheet had a few black spots. In the hallway, right in front of our room, someone had left a half‑full glass of alcohol. The hallway smelled like alcohol when we arrived, and the glass stayed there almost our entire two‑night stay. Breakfast was included, but if we wanted warm food, we had to heat it ourselves in a microwave. I didn’t know that on the first day and ate my pancake cold. The sky‑view lounge was also disappointing: a small enclosed room with no fresh air and a noticeable smell. The view of the fireworks was nice, but the room was so crowded we ended up watching from the hallway. Overall, this was far from a luxury experience. If anything, it felt like a tour of what used to be a luxury hotel.

This was one of the nicest hotels I have ever stayed in. The staff was so nice helping us with whatever we needed. We had our dog with us and everyone loved the dog rooms were very spacious and clean. It is also within walking distance of all Nisgra attraction.

Front desk was friendly, super helpful. Location was great.

Walking distance to everything we needed, staff members were professional and friendly No complaints

Room was nice, layout was a little odd but bed was comfortable and jetted tub was great. I guess I took my DnD placard off too late in the morning and did not get a turnover. Private parking, but sometimes struggled to get the personal door to work once inside. Breakfast was simple but good. Great location, had a good time and would recommend/stay again

The breakfast was really good. The hot food was different every day. The service and staff were wonderful!

The hotel are beautiful inside/out, really good breakfast, the staff are excellent, bed's good. The only thing for me were, that it takes forever to get warm water... I was on 2nd floor, and it took "forever" to get warm water.

The staff was lovely and very helpful. The hotel is old and could use some updating. The room was very spacious and clean. Whatever products they use to clean with have an overpowering smell.

Very close to the falls, easy walking distance

The parking. Advertised as a boutique hotel, this property was not that at all. Room amenities were substandard. I have stayed in lovely historic properties, but this one was not up to par.

Enjoyed our stay. Kinda dark but it was expected. Staff very helpful and friendly.

This was a great hotel experience for us!

the bartender was OUTSTANDING!! Such a pleasure to meet and excpetionally helpful!

The room was tidy, even though the hotel is a bit dated Location is great, walking distance to the Rainbow Bridge Breakfast could have been better

Great location, friendly and helpful staff, and free parking. The room was comfortable and had everything we needed for a short stay. We also loved the beautiful Art Deco architecture. Highly recommended! The breakfast could be better. I didn't like the use of disposable plates and cutlery—it feels a bit cheap and doesn't match the hotel's stylish Art Deco atmosphere.

Bed was worn out. Very outdated rooms and smelled funny. Don't stay here. Exhaust fan didn't work. No stopper for sink. Shower head leaked. Hair everywhere. Mini fridge didn't work. Very falsely advertised.