Ritz Inn Niagara

Bad

I liked how friendly and informed the staff was. The shower was better than the one I have at home, and the room was ice cold when we got there (this was good because it was summertime). My favorite part was receiving an actual room key instead of a plastic card for room access. I am thankful for an amazing location close to Niagara Falls and parking was only $15 per night! The rooms were a little dated and the TV seemed to have only one channel that worked. Cleanliness was not the best, but I would not say that the room was "dirty". The office seemed to be closed early morning and late at night, but that may have been an issue on my end. I did not pay too much attention to when the office hours were available (a drop box was available for the room key).

Very good

Bad

The hot tube was amazing And l would like to make a special mention of the staff Ms. Suman, she deserves a raise Bath tub Toilet Bed Sink

The well-known Ritz name and the photos presented do not accurately reflect the reality. Unfortunately, the actual experience falls far short of the expectations created by the brand and promotional images. Great location

Very good

Location OLD

The jacuzzi doesn't work, the floor is broken and dangerous, and the photo shows a large refrigerator but I only received a small one.

Very poor

I don't like... I dont like

Exceptional

Exceptional

Very good

Nothing went well enough to like, except for some really nice longer term residents, down on their luck. They are the honest, salt of the earth people. I watched the owner evict some of these tenants, knowing they would be sleeping on the streets. I took one such evictee into my care, since I had ample space and a spare bed all paid for. For being charitable, the owner has now barred me from stepping foot on the property every again. I helped another resident out while I was there - she was short on rent, so I laid down $200 to keep a roof over her head for a few more days. I didn't expect it back. But what I REALLY DIDN'T expect to happen was the owner denied ever receiving it, despite my credit card statement proving it. Also, I didn't make one continuous booking, but a very small number of bookings a few days each. The owner kept my deposit every single time. Dirty rooms. Bedbugs. The entire facility is purposefully run down. Owner is not a nice man at all. First night, and every night therafter, my dog and I suffered horrendous hives. My dog's hives were so bad he lost large loonie-sized chunks of fur (winter coat shed now - he's OK). I suffered burns to my skin from the bed linen and towels - some guests told me that the owner rinses the linen in Lysol after every launder. It poisoned me. It poisoned my liver through soaking in through my (now) discoloured skin through every contact point with the fabrics there. Avoid.

good air con, location, cleanliness, front desk fiendly and helpful, quiet Was nothing really except an extra blanket

The key wouldn’t open the door when I came back from a concert battle for 10 minutes to get it open after midnight, also it seems to be used for long term people possibly on some kind of social assistance and no pool

We check in , check the place ,for my family is not safe ,dirty ,creepy, so we check out and book another hotel closed by.I dont mind lossing my 173.00 my family's safety is more worthy than that. I didn't complain but check out and get back my 150.00 cash deposit. The person who assist us is nice but didn't offer a reciept. But he refunded my deposit in full. Dirty ,creepy

Location to activity The key wouldn’t open the door when I came back from a concert battle for 10 minutes to get it open after midnight, also it seems to be used for long term people possibly on some kind of social assistance and no pool