The Wayback, Pigeon Forge, A Tribute Portfolio Hotel

The place was adorable and well maintained. Location was perfect only thing I wish breakfast was included

It is not bad but we stayed in more cozy places with the same price before. Overall it was clean, check in lady was nice and helpful.

Our stay was great!!! Love the decor, the pool area and the overall vibe. It was perfect for our stay!!

No closet, I thought that was strange. They had hangers but nowhere to hang anything.

Pool area was good staff were friendly and great location. Nothing

Exceptional

Nice property, comfy beds, staff was friendly and everything was clean

I enjoyed my stay. The room was clean and I really enjoyed the hot tub , after walking all day at Dollywood.

Superb

Great location. Pool and bar areas were beautiful! The elevator location was not ideal for where our room was located.

Exceptional

I like how close it was to the island Could have been a little nicer. It is an older hotel and it shows.

We loved the retro decor! Very clean, great location near attractions and the pool was amazing. We would definitely stay again!

Location was excellent although the parking was a nightmare near the weekend. Cleanliness was lacking. The bathroom vent was clogged with dust and the floors needed a good cleaning. The king bed was high in the middle so you felt like you were sliding off. The chairs were uncomfortable.

Shower water pressure was a lil low

Good

It was close to the Island. The mattress was not great. There was one chair in the room. You could not sit on it comfortably. To short for your back and long for your legs. There was left over food in the frige from previous guest. There was a bench in the room but it was under the television.

Very nice property. Great pool.

Gluten Free meals were exceptional! Rog and I stayed here for our anniversary and were greeted with Champagne and the kindest staff! Chef Jose was amazing and catered to us as I'm Celiac. He made sure EVERYTHING was gluten free. For the first time in years while on vacation I didn't get glutened! We can't wait to get back and bring our family! God Bless to all! Not sure if I'm spelling correctly but.... Sherona from Jamaica... your fresh farm eggs will be there soon! There wasn't one reason to complain about anything!!

The room was mostly clean, but there were definitely areas that could have been better. More concerning was the overall condition of the property. The hallways and stairwells were dirty, including a Q-tip that remained on our stairwell landing for our entire stay. There was also obvious water damage that had not been repaired. These things might be easier to overlook at a budget property, but they are not what I would expect from a hotel marketed as four-star. The customer service was equally disappointing. The front desk staff were less than helpful when we had an issue with our booking, and when we asked for suggestions for things to do in the area, they seemed uninterested in taking the time to help us. For the amount we paid for a two-night stay, we expected a much higher level of cleanliness, maintenance, and service. After staying in numerous hotels over the previous three weeks, this was unfortunately the one that stood out for all the wrong reasons.