SureStay Hotel by Best Western Santa Cruz

Staff was reall nice and helpful

The location The older guy attending the front desk was not courteous to other guests.

Exceptional

Room was freshly clean good location not far from boardwalk No toilet paper in bathroom no towels breakfast consist of toast bananas and cereal horrible also upon arrival Indian guy at desk was rude all because I couldn’t understand what he was saying obviously

Wasn’t sure what it’d be like from photos but seemed many in a similar price range in Santa Cruz and this seemed the best. Was pleasantly surprised. The breakfast was a nice little addition to start the day off with waffles yoghurts coffee etc. had what you needed. Lovely guy checked us in - really friendly. Other staff seemed quite quiet not as chatty. Room was checked everyday from cleaning staff with fresh towels and beds maid which we didn’t expect. A nice touch! Parking was great - lots of workers around but could always get a space and nice to not have to pay extra which seems rare in California The bathroom wasn’t great - quite outdated and had a bad smell but was fine for a few days

Reasonable location for I1 and the boardwalk. Check in staff were great. Ample parking. Rooms basic. Breakfast terrible.

The gentleman in the office was friendly. Breakfast wasn’t to good. WiFi was slow and not very many movie channels

Exceptional

Not too much. Staff kept opening door around 10am everyday to clean. One day I was just in my towel. Staff only spoke Spanish. So they didn’t understand me. Our room was never cleaned once we left for the day. So never had clean towels.

Room was a little small for 2 queen beds but other than that it was great.

Beds were uncomfortable

Breakfast Beds were uncomfortable

Check in was easy. The stay was easy. Everything was good.

No breakfast,the indian guy i think is the owner very rude

The place looks ok but looks like needs work, the first room we got the toilet wasnt working and i had to request to be moved to another room and by the looks of I wasnt the only one having issues with stuff there. I wont be coming back here.

Perfect price and room for what we needed!!! :)

The owner of the property was very rude, especially towards my wife. He made her feel very uncomfortable and basically was unwilling to give us extra towels very rude and very condescending not a pleasant man, but everything else was perfect him not so perfect. Thank you.

Pleasant

we werent that far from beach That we couldnt cancel with front desk receptionist I had to contact booking it was a hassle our family was at another hotel and we wanted to be together

Very quiet and we were in front of pool! Very nice for family! Staff wonderful!